What are the shipping rates?

Our web site automatically computes and displays shipping charges whenever you place an item in your shopping basket. For each order placed, we charge a flat per order rate. 

• Items are usually shipped within 48 hours after your order is placed.
• Please note our warehouses do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
• Tracking information provided when available, usually within 24 hours of shipment.

  Shipping Times

  Most of our orders are shipped within 24-48 hours. Tracking information is e-mailed within 24 hours of shipment.

  Most of our orders arrive within 3 - 4 business days. For larger orders, please allow up to 15 business days for your item to arrive.

  We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.

  Do you ship internationally?

  Most of our services are established for orders shipped and billed within the United States.  However, for international shipping and billing services, you must contact us by clicking the "Contact Us" link at the top of the page for rates and current policy before placing any order.
  

Has my order shipped?

We e-mail tracking numbers on all orders usually within 24 to 48 hours of shipment. Our estimated delivery time is 3 to 10 business days following shipment.

Can I track my order?

We e-mail tracking numbers on all orders (if available) usually within 24 hours of shipment. Along with the tracking number, we provide a link to the carriers Web page to assist in your tracking.

My order never arrived?

If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us by clicking the "Contact Us" link at the top of the page and we will assist you in locating your order.

If you have not received a tracking number:                                                                

An item is missing from my order?

Most of our products are shipped from a central warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.

If you believe that an item is missing from your shipment:

• Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list and charged on your credit card.
• If you believe that we shipped and charged your credit card and a product is missing, please contact us by clicking the "Contact Us" link at the top of the page.

I received a product missing parts

If you have received a product with missing parts, please contact us by clicking the "Contact Us" link at the top of the page.

I received the wrong product

If you have received the wrong product, please contact us by clicking the "Contact Us" link at the top of the page.

What payment methods do you offer?

• We accept Visa, MasterCard, American Express, Discover, and PayPal.
• Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
• We never bill for credit card service fees.
• For credit card purchases outside of the United States, please contact us by clicking the "Contact Us" link at the top of the page before placing any order. 
• You can be confident that your personal and account information is secure with us. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our "Security Policy" for more information.

How do I use a coupon?

If available, to redeem a coupon, paste or type the coupon code in the "Coupon Code" box located on the checkout page. You might need to click the "Recalculate" or "Update" button for the coupon to take effect.

Some coupons have certain restrictions. Please look at the web page with the coupon for more information.

• Some offers are available to new customers only.
• A minimum purchase, not including shipping and tax, of the amount of the coupon required.
• Coupons can be used with credit card and/or PayPal purchases only.
• Coupons are not valid with any other coupon, shipping offer or promotion.
• Most offers have expiration dates, stated on the web page with the coupon.

Do I have to pay sales tax?

We charge 5.0% sales tax for orders shipped to South Carolina only. Sales tax is automatically computed at time of checkout on both product(s) and shipping costs.

I need a copy of my receipt/invoice.

Immediately after submitting your order, we display your invoice/receipt. Please print this invoice/receipt out for your records. In addition, we also e-mail you a copy of your invoice/receipt.

If you need a copy of your invoice/receipt, please contact us by clicking the "Contact Us" link at the top of the page.